topic Re: max logins in Get Support

max logins

finetimes — Mon, 07 Nov 2022 22:48:36 GMT

keep getting max logins can not do a thing with my account I am locked out trying to cancel a number 2nd sim and gosh I see nothing about cancelling a number?

Re: max logins

JK8 — Mon, 07 Nov 2022 22:54:54 GMT

@finetimes

Can you put sim in your phone and call 611 to remove autopay? After 90 days without a payment from the renewal date your account will be closed automatically.

Re: max logins

Metal1967 — Mon, 07 Nov 2022 22:57:38 GMT

@finetimes Remove autopay. Then let the account close.. will take 90 days.. use it till it doesn’t work anymore..😬

Re: max logins

Yummy — Tue, 08 Nov 2022 00:13:56 GMT

There is no 'cancel account' option at PM.

What you have to do is to remove autopay from your account and in 90 days your account will be deleted due to no pay. With no autopay you will not be charged and at next renewal your account will be suspended.

At the same time send a note to agent to remove credit card from your file to avoid accidental charges.

If you want to stop service right away, report phone as lost/stolen and account will be suspended immediately and again 90 days rule will start countdown.

Re: max logins

gpixel — Tue, 08 Nov 2022 04:38:56 GMT

@finetimes

hi enable lost/stolen mode to deactivate the account. after 90 days the account will be deleted