topic Data Usage messed up in Get Support

Data Usage messed up

DBGPublic — Mon, 07 Nov 2022 21:50:26 GMT

I just got a text from public, saying I've used 100% of my data. And suddenly my mobile data stopped. When I got home; I logged into my account; and I still have 3 add-ons showing in my account with plenty of data left.

1GB add-on with none of it used

1GB add-no with 612 MB left

2GB add-on with 1.24GB left

What's also odd is that my data usage shows as 9.24GB remaining of 12GB. I'm sure this isn't correct. But, I should have the add-ons remaining.

Not sure what I need to do to fix this. But, not having mobile data working is a problem 😞

Re: Data Usage messed up

Metal1967 — Mon, 07 Nov 2022 22:08:08 GMT

@DBGPublic Don’t worry about the messages I got same today..totally wrong.. happens from time to time

Re: Data Usage messed up

hTideGnow — Mon, 07 Nov 2022 22:09:25 GMT

HI @DBGPublic

Try checking My account again, but do this first

clear cache and relaunch browser

or use Private/Incognito mode

The current My Account have problem with cached page. What you see might not be true usage unless you clear cache first

Re: Data Usage messed up

BKNS27 — Mon, 07 Nov 2022 22:35:17 GMT

@DBGPublic

Refresh your browser and it will show your current data usage. It sound you still have 9.24gb of data.

Are you sure it is not the data counter app in your phone? The app is on a monthly cycle where PM is on a 30 days cycle.

Re: Data Usage messed up

DBGPublic — Tue, 08 Nov 2022 00:03:37 GMT

Thanks. Incognito mode changed everything. All add-ons were used up, and my 12GB regular was also gone. Kind of annoying that the site didn't show the proper amount when I was checking for the past month. But, good to know this workaround for future. 👍

Re: Data Usage messed up

dust2dust — Tue, 08 Nov 2022 00:10:37 GMT

It's a ridiculous workaround. That and the little spinner refresh icons. The lack of immediately proper updated information has caused people to make forced errors due to seeing this bad information and without them checking in the community. Seems not everybody likes or wants to interact with the community. So be it. But the system should freaking well be correct. Every time. Or a simple browser refresh if one really wants to see immediate usage updates.