topic Re: Bonus Data Why Can't I Use It in Get Support

Bonus Data Why Can't I Use It

kwin86 — Mon, 07 Nov 2022 21:33:18 GMT

Hello, Under add-on usage on my account page the following is listed

5 GB

5GB one-time data bonus

5 GB left

2 GB

2GB one-time data bonus

2 GB left

How do I get access to this bonus data, I am running out of data again this month and one would think it would automatically tap into this bonus data but it doesn't. I just keep getting warnings and messages that I am out of data when I still have 7 GB waiting to be used. Help!

Re: Bonus Data Why Can't I Use It

Metal1967 — Mon, 07 Nov 2022 21:37:05 GMT

@kwin86 Once you totally deplete you actual plan data.. it will kick in…if it works.. don’t worry

Re: Bonus Data Why Can't I Use It

DBGPublic — Mon, 07 Nov 2022 21:45:13 GMT

Unfortunately, it doesn't seem to be working. I just got a text from public, saying I've used 100% of my data. And suddenly my mobile data stopped. When I got home; I logged into my account; and I still have 3 add-ons showing in my account with plenty of data left.

One 1GB add-on with none of it used

One 1GB add-no with 612 MB left

One 2GB add-on with 1.24GB left

What's also odd is that my data usage shows as 9.24GB remaining of 12GB. I'm sure this isn't correct. But, I should have the add-ons remaining.

So confused.

Re: Bonus Data Why Can't I Use It

HALIMACS — Tue, 08 Nov 2022 01:53:42 GMT

One thing for sure, @DBGPublic , is those SMS messages from Public Mobile regarding data percent use are pretty well useless. Don't rely on them - ever.

Could be a couple of things:

Could you possibly have a data limit set on your device which prevents additional data from being consumed? Remove the limit under your device's cellular/data settings.
When logged into self-serve, try tapping the little refresh icons to ensure you're viewing an updated version of the page. Sometimes the self-serve site displays a cached version of the page and may be outdated.

Re: Bonus Data Why Can't I Use It

gpixel — Tue, 08 Nov 2022 04:45:44 GMT

@kwin86

there are 2 refresh buttons. the updated message is incorrect

Re: Bonus Data Why Can't I Use It

JolandaMorrison — Tue, 08 Nov 2022 22:49:52 GMT

I have the exact same problem. I have the bonus left over reset my data limit in fact turned it off. Restarted my phone. Etc. I can see I have the bonus but recieved the same email and not letting me access it. I really do hate public mobile. It's cheap for a reason.

Re: Bonus Data Why Can't I Use It

JolandaMorrison — Tue, 08 Nov 2022 22:50:47 GMT

I have the exact same issue recieved the message logged on I have my bonus available reset my data limits etc re started my phone and its not working