topic Re: Payment in Get Support

Payment

Ryeok_07 — Mon, 07 Nov 2022 21:13:29 GMT

How can I contact them?

I just wanna ask about my auto pay

They charged me twice.!!!

Re: Payment

softech — Mon, 07 Nov 2022 21:16:45 GMT

@Ryeok_07 First, use Incognito Mode to login to My Account, check Payment page and see if it shows they charged you twice

Also, check from the main page if Available fund has some money there, the extra charge might be there as Available Fund

https://selfserve.publicmobile.ca/en/account/overview

If the extra charge is at Available fund, you can choose to let it sit there and let PM uses that on next renewal.

But it is still good to open ticket with PM and see how that happened

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

dabr — Mon, 07 Nov 2022 21:18:41 GMT

@Ryeok_07 Are you sure there's a double charge? If you're viewing your online CC account, then sometimes you'll see the charge being posted twice as pending charges, but in couple of days the second charge will drop off.

Do you see you were charged twice in your self serve payment history? Then you can submit a ticket via chatbot and ask support about that or if you see a credit balance for the second charge, then that will be used to pay for your next renewal cycle instead of your CC.

Here's couple of links to support, try chatbot first:

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

hTideGnow — Mon, 07 Nov 2022 21:19:07 GMT

HI @Ryeok_07 some credit card will show pending charge and real charge at the same time. Check if that is the case first

if you need CS agent help, open ticket at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Metal1967 — Mon, 07 Nov 2022 21:26:17 GMT

PM is becoming a high maintenance cell provider to save a few bucks.. constantly people are repeating the problems they have.. constantly we give the same answers.. no one looks through the past problems/ solutions.. they need to figure out how to make this work.. like it used to be..