topic Re: account down? in Get Support

account down?

sue-s — Mon, 07 Nov 2022 19:43:13 GMT

Still can't get into my account are we still down?

Re: account down?

hTideGnow — Mon, 07 Nov 2022 19:44:50 GMT

HI @sue-s

My Account is up and most of us can login

What error you got?

Try to use another browser

Or try to use Incognito mode

or try a different device

If you still cannot login, I would message CS agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account down?

Yummy — Mon, 07 Nov 2022 19:47:30 GMT

You are correct. Log in currently does not work. BUT it worked yesterday and today before noon.

I get this:

Using different browser and other tricks did not help. I guess they are still fixing it...

Re: account down?

sue-s — Mon, 07 Nov 2022 19:47:43 GMT

I get unauthorized

Re: account down?

hTideGnow — Mon, 07 Nov 2022 19:50:01 GMT

HI @sue-s you can try to go back and refresh and re-login It helps sometimes

Again, if it does not work still, please message CS agent

Re: account down?

dabr — Mon, 07 Nov 2022 20:13:01 GMT

@sue-s You're right, I'm unable to login either although it was working fine yesterday, so PM might still be doing some unannounced maintenance on the self serve, but who knows...

You can try again in about an hour or so.

Aha...the self serve is available again! iI took several minutes for it to load for me, so you should be able to login now too. Make sure to use incognito/private mode.

Re: account down?

hTideGnow — Mon, 07 Nov 2022 20:15:41 GMT

HI @dabr Yes, I can login just now

So, it is on and off today, I guess.

Re: account down?

hairbag1 — Mon, 07 Nov 2022 20:17:17 GMT

@sue-s...

try again now...seems to be working again...sorta ! 🤣

Re: account down?

will13am — Mon, 07 Nov 2022 20:27:49 GMT

I was getting the 504 error earlier. Seems to be back up and running again, albeit a little sluggish.