topic Re: Need to use my number again in Get Support

Need to use my number again

3M — Mon, 07 Nov 2022 18:26:47 GMT

Hi,last 2 years I was using public mobile service and I had a preauthorize payment option.I was out of country for 3 months when I came back my service was not working.is there any chance I can get my service back with same number?

Re: Need to use my number again

Outdoorsman — Mon, 07 Nov 2022 18:28:54 GMT

@3M hi if your account was suspended more then 90 days your account is closed permanently,you will need a new sim and account to reactivate,I am afraid your number may be gone

Re: Need to use my number again

3M — Mon, 07 Nov 2022 18:33:27 GMT

I don’t mind to get a new sim but is that possible to get the same number?

Re: Need to use my number again

Outdoorsman — Mon, 07 Nov 2022 18:38:30 GMT

@3M hi it probably is being used by someone else by now you can try and call the number to see if someone answers at least that way you will know if it may still be avaliable

Re: Need to use my number again

Meow — Mon, 07 Nov 2022 18:41:24 GMT

Your account has been deleted due to no pay for 90+ days.

Chances to get assigned the same number are very slim. But it does not hurt to contact agent and ask if they can do something for you (if number is not reassigned).

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Need to use my number again

BKNS27 — Mon, 07 Nov 2022 22:45:18 GMT

@3M

There is a slim chance you can get your old number back only if you got the number from Telus or Koodo.

If the number is from Rogers or Bell then the answer is No.