topic Re: Slooow system in Get Support

Slooow system

NG5 — Mon, 07 Nov 2022 18:02:19 GMT

Public mobile should have this part on4g not slow 2g.

should stop needing to sign in again and again after initial sign in.

should stop 404 ertor message.

stop wasting too much time

Should be able to go to community easer than it is now and be able to contact customer suppoert faster.

with slow system. it takes hours to just vontact support if even that.

Outdoorsman — Mon, 07 Nov 2022 18:06:36 GMT

@NG5 hi it is far from a perfect system but I find clearing your cache once in a while and using a browser in private or incognito mode helps alot

will13am — Mon, 07 Nov 2022 18:10:50 GMT

@NG5 , we just came out of outages with the self serve last week. It seems like everything is back to normal now.

Meow — Mon, 07 Nov 2022 18:50:48 GMT

To contact support it takes less than a minute. But for agent to reply it will depend on how busy they are. But they DO reply...