topic Re: Card charged twice? in Get Support

Card charged twice?

HELPivFALLN — Mon, 07 Nov 2022 15:23:51 GMT

It would appear that the payment has been charged twice. What's going on?

Re: Card charged twice?

Meow — Mon, 07 Nov 2022 15:42:35 GMT

It looks like $40 and $32 charges plus 12% tax.

Do you have 2 accounts using same credit card?

If you have only ONE account using your credit card, contact agent for clarification.

Do Not open dispute with your bank.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Card charged twice?

kiki20201199 — Mon, 07 Nov 2022 15:33:16 GMT

The same thing happened to me so I sent a message and opened a ticket.

Re: Card charged twice?

BKNS27 — Mon, 07 Nov 2022 15:53:02 GMT

@HELPivFALLN

If you were then there will be a credit for the overcharge.

If not, check if it is an second account. If you don’t have a second account then contact a CS_Agent for a refund and contact your CC for possible fraudulent charges.

Re: Card charged twice?

HELPivFALLN — Mon, 07 Nov 2022 16:33:49 GMT

The bill is $40 and I had $8 in credits. The $32 is correct, and the other one seems like it seeped through with the credits already expended on the first.

I only have 1 account

Re: Card charged twice?

hTideGnow — Mon, 07 Nov 2022 16:45:35 GMT

@HELPivFALLN

they are 1 minute apart. it look like one of them is just a pending charge

If you login to My Account and check the Payment history, it only show one charge to your Koho card?

yes, open ticket with CS agent and let them confirm

Re: Card charged twice?

HELPivFALLN — Mon, 07 Nov 2022 19:41:42 GMT

it appears to have sorted itself out. I have 40 in credit, which is fine

Re: Card charged twice?

hTideGnow — Mon, 07 Nov 2022 19:42:52 GMT

HI @HELPivFALLN it is good you see it Available Fund. You can leave it there for new renewal

And, if you didn't manually load the fund, maybe open ticket with CS agent and confirm what it happened

Re: Card charged twice?

computergeek541 — Mon, 07 Nov 2022 19:46:01 GMT

@HELPivFALLN wrote:
it appears to have sorted itself out. I have 40 in credit, which is fine

It's good that the funds are in the balance and that they will be used towards your next renewal, but a suprise charge still shouldn't have happened. Is the credit the result of a customer support agent adding it or did it appear on its own? I'm always wondering if you have pre-authorized payments enabled but requested funds to be added to your Public Mobile account because of a belief that your acccount might have been suspended.