US Roaming

Skookumchuk — Mon, 07 Nov 2022 13:30:55 GMT

I purchased additional talk/text roaming after my first purchase expired. The second purchase does not appear to have been added/activators as I cannot call or text. Simon is not responding with a follow up chat. Help!!!

Re: US Roaming

softech — Mon, 07 Nov 2022 13:33:22 GMT

@Skookumchuk did you re-buy the same addon? did you wait 24 hours after the first one expired before buying the same one?

Yes, it is a bit trouble with re-purchase of the same add-on. You might want to open ticket with PM Support and have them to check

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic US Roaming in Get Support

US Roaming

Re: US Roaming