topic Re: New plan not activated in Get Support

New plan not activated

Y4J259 — Mon, 07 Nov 2022 03:52:26 GMT

I recently signed up for the new $40 15gb at 4g plan to start with new cycle which started today. But when I checked it still has my old plan ($40 5gb at 3g) and has no mention of the new plan.

How do I get this resolved? I have screenshots of my new plans start date.

Tia

Re: New plan not activated

Metal1967 — Mon, 07 Nov 2022 03:53:44 GMT

@Y4J259 Sign in using incognito.. probably a cached page your seeing

Re: New plan not activated

LeePublic — Mon, 07 Nov 2022 04:04:43 GMT

Also clearing the cookies may help and/or logging in from another browser/private tab should work.

Re: New plan not activated

walker1 — Mon, 07 Nov 2022 04:08:46 GMT

@Y4J259

If you decide to do a speed test to check out your new speed, just remember that the new 4G speeds won't kick in for about 48 hrs. But probably sooner!

That's what happened to me.

You'll definitely see your new plan listed in your account if you login using your browser in incognito or private mode.

Re: New plan not activated

MadAtMyPhone — Fri, 09 Dec 2022 20:05:19 GMT

Hey! I was told that it's possible the plan is active just not showing up on your account. If you ask the chat bot to check your data it should tell you how much data you have used out of your total data. Might take a month or so to show up on the plan page.