topic Re: overpayment in Get Support

overpayment

Dumy — Fri, 01 Jul 2022 01:35:30 GMT

I changed my bank account for autopay and I am paying usually around $12 however I got charged for$16.

Re: overpayment

darlicious — Fri, 01 Jul 2022 01:42:58 GMT

@Dumy

Have you used lost/stolen in the last 30 days?

Edit:

Or switched and joined the points program?

Re: overpayment

esjliv — Fri, 01 Jul 2022 01:43:11 GMT

@Dumy - did you do a top up payment when you changed your bank information?

Check your payment history here: https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

If the funds are showing paid and added to your Available Funds area, then those $'s will be used on next renewals.

OR, are you saying you usually pay $12 per renewal, but now you are paying $16? Are you taking into account the taxes, which do not show in your self serve but will show on credit card charges/debit visas.

Re: overpayment

softech — Fri, 01 Jul 2022 01:44:43 GMT

@Dumy What is your usual plan amount?

I do not think you are , but $10 plan is now $13 (but you should have some loyalty rewards and you shouldn't be paying full amount like that)

If possible, go to Transaction log ( https://selfserve.publicmobile.ca/Overview/payment/Payment-History/ ) and gie us a screenshot of the last 2 months so we can tell when you are paying more

Re: overpayment

ace_phone — Sun, 06 Nov 2022 18:10:57 GMT

Did you get this sorted out? I'm having a similar issue. My plan is $60, so the autopayment is $60, but I have monthly credits for autopay, refer-a-friend, etc that add up to $20. So I only owe $40. I've been building up credits every month. I wonder if you are in the same boat?

Re: overpayment

darlicious — Mon, 07 Nov 2022 04:01:18 GMT

@ace_phone

Did you switch to the points program? If not are you saying your card is getting charged $60 each renewal and your rewards are not being applied? Check your transaction history and report back.