topic Re: Payment in Get Support

Payment

Dondot3 — Sun, 06 Nov 2022 22:12:56 GMT

my account has been suspended. Why? I am on the auto pay plan. I am not happy

Re: Payment

JK8 — Sun, 06 Nov 2022 22:16:55 GMT

If none of your services are working and your self service account says suspended then go and make a manual payment in self service for the amount of your plan. Choose other from drop down menu and enter amount. You probably experienced an autopay failure which does happen.

Re: Payment

BKNS27 — Mon, 07 Nov 2022 03:49:37 GMT

@Dondot3

If your renewal date is tomorrow and you still have service. Everyone account is suspended/expired and return to normal on the renewal day.

Re: Payment

darlicious — Mon, 07 Nov 2022 06:58:33 GMT

@Dondot3

When was your renewal? There was a major system issue on Thursday and Friday that also affected customers who rely on autopay to pay for their services that caused autopay failures. Manually topping up your account before renewal prevents account service suspension from an autopay failure.