topic Re: Change Phone Number button missing in Get Support

Change Phone Number button missing

gino188 — Sun, 06 Nov 2022 01:46:18 GMT

I'm looking to port my number over from Koodo, but I don't see the button on the My Account page.

Am I missing something?

Re: Change Phone Number button missing

softech — Sun, 06 Nov 2022 01:50:33 GMT

@gino188 try again using Incognito mode

Go to Profile Page and click Change Phone number or use this direct link (with Incognito mode)

https://selfserve.publicmobile.ca/en/account/edit/your-account

Make sure you check Transfer Number tab

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: Change Phone Number button missing

darlicious — Sun, 06 Nov 2022 02:12:53 GMT

@gino188

It's on your profile page as shown above. Note the koodo prepaid vs postpaid warning message. Keep your koodo Sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it. Your port will complete almost immediately and your koodo Sim card will cease functioning and your account will automatically be canceled. Put your pm Sim card in your phone and reboot.

Welcome to Public Mobile!

Re: Change Phone Number button missing

gino188 — Mon, 07 Nov 2022 03:24:54 GMT

Thanks, the official website was saying it is in Plans and Add-ons, not in Profile. smh.

Re: Change Phone Number button missing

cellphoneuser1 — Mon, 07 Nov 2022 03:36:42 GMT

@gino188 wrote:
Thanks, the official website was saying it is in Plans and Add-ons, not in Profile. smh.

That was changed in July. The website information wasn't updated.