Outage

Packy666 — Mon, 07 Nov 2022 01:11:20 GMT

Is there an outage in service for Northern Ontario, specifically Espanola? My phone shows NO SERVICE, and I was able to make a call an hour or so ago. There are high wind gusts in the area.

Re: Outage

hTideGnow — Mon, 07 Nov 2022 01:15:25 GMT

@Packy666 I checked https://www.telus.com/en/on/outages but it doesn't show any outage for Ontario. However, Telus usually does not update that page very well for Mobile issue

Do you have any friends using Telus or Koodo or Bell or Virgin or Lucky? They use the same network towers and they should have the same problem if it is a network issue

And try to reboot the phone first

Still not work, then try to reseat the sim card

Better to try your sim in another phone

If you want, you can open ticket with PM CS agent, but they might not reply quickly

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Outage

Packy666 — Mon, 07 Nov 2022 01:19:51 GMT

I just asked about Telus or Public Mobile. I'll ask about the other networks you mentioned.

Re: Outage

Packy666 — Mon, 07 Nov 2022 03:21:29 GMT

Not sure if it was reboot or SIM, as I turned off phone before reseating the card, but it's working now. Thanks so much!

topic Outage in Get Support

Outage

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