topic Re: Port Issue in Get Support

Port Issue

GaryB58 — Sun, 06 Nov 2022 23:47:00 GMT

Received a voicemail earlier that there was an issue with my Port from Zoomer and was given a phone number to call back. I called and the rep was not able to find my number at all.

Re: Port Issue

JK8 — Sun, 06 Nov 2022 23:50:45 GMT

@GaryB58

Contact a PM agent:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Port Issue

softech — Sun, 06 Nov 2022 23:51:22 GMT

@GaryB58 what number is that? I am going to message you a number, porting team. if first time it does not recognize it, enter again and it will connect you to live support. Check your Community inbox

Re: Port Issue

GaryB58 — Sun, 06 Nov 2022 23:52:40 GMT

18442327678

Re: Port Issue

HALIMACS — Sun, 06 Nov 2022 23:55:26 GMT

That is the correct number for the porting team, @GaryB58

Is your service with Zoomer still active? It needs to be to ensure a successful port.

Re: Port Issue

softech — Sun, 06 Nov 2022 23:56:00 GMT

@GaryB58 that's the number

call again, enter your number again after it says it cannot find it the first time, it will then connect you to live person

Re: Port Issue

GaryB58 — Mon, 07 Nov 2022 00:25:13 GMT

@HALIMACS @softech I called again and they are not finding the port request existing. I put my zoomer sim back in and that is still working.

Re: Port Issue

softech — Mon, 07 Nov 2022 00:37:11 GMT

@GaryB58 ok, in this case, login to My Account. Go to Profile Page, then click Change phone number. Go to Transfer number tab and re-request porting.

Please enter your Zoomer account number instead of IMEI as the porting info

Once submitted, wait for textbfrom Zoomer (Zoomer sim in a phone) and reply YES within 90 mins

Re: Port Issue

Wpgcall — Mon, 07 Nov 2022 01:34:59 GMT

I just ported out from Zoomer to public mobile today! They don’t send a text to confirm anymore. Also Pick cityfone as your carrier (because Zoomer isn’t an option) when prompted by public mobile as your porting your number.

Re: Port Issue

darlicious — Mon, 07 Nov 2022 06:15:05 GMT

@GaryB58

Can you confirm whether or not you recieved a PAT (porting authorization text) from Zoomer?

Thanks.