topic Re: Upgrade in Get Support

Upgrade

CBuchanan — Sat, 05 Nov 2022 23:21:46 GMT

I upgraded back in Oct 25? From 3G to 4G and STILL has not changed? I’m being charged 4G but still on 3G? So can you please help me with this and put through my up grade , thank you.

Re: Upgrade

softech — Sun, 06 Nov 2022 00:17:12 GMT

@CBuchanan First, login My Account using Incognito mode, it should show clearly that your current plan is one of the 4G plan

Then on your phone, check your Preferred Network type, make sure it has LTE or 4G selected

Then you can try a speed test using the app , like

https://www.speedtest.net/apps/android

https://www.speedtest.net/apps/ios

Re: Upgrade

Kristowhy — Sun, 06 Nov 2022 00:18:45 GMT

How do you know you are still on "3G"? Have you conducted a speed test? Does your plan show up as the 4G plan in your PM account? Did you upgrade right away or set it to upgrade when the plan renews?

Remember that the only difference between "3G" and "4G" plans are the LTE data speeds with up to 3Mbps up/down and up to 100Mbps up/down respectively.

Re: Upgrade

CBuchanan — Sun, 06 Nov 2022 01:54:23 GMT

My account shows 4G but in the corner of my iPhone it still show 3G??

Re: Upgrade

softech — Sun, 06 Nov 2022 01:56:18 GMT

@CBuchanan check and change the network to 4G

Open “Settings.”
Tap “Cellular.”
Choose “Cellular Data Options.”
Pick “Voice & Data.”
Make sure 4G is selected

Re: Upgrade

gpixel — Sun, 06 Nov 2022 06:06:44 GMT

@CBuchanan

what version of iPhone? is the preferred network set to 3g/wcdma?

Re: Upgrade

CBuchanan — Sun, 06 Nov 2022 12:38:33 GMT

I have tried what you suggested and also turned iPhone off and on again , the only things I can switch to is either 3G and LTE , there is no 4G ….my phone is the IPhone XR ..I read that LTE is a half way point between 3 and 4G? But still not a solid 4G?

Re: Upgrade

gpixel — Sun, 06 Nov 2022 23:02:12 GMT

@CBuchanan

LTE=4g. it's best to look at the term interchangeable. you'll only confuse yourself. you need to contact customer support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST

Re: Upgrade

Luddite — Tue, 15 Nov 2022 22:35:21 GMT

@CBuchanan wrote:
I have tried what you suggested and also turned iPhone off and on again , the only things I can switch to is either 3G and LTE , there is no 4G ….my phone is the IPhone XR ..I read that LTE is a half way point between 3 and 4G? But still not a solid 4G?

@CBuchanan If you want the best available speed having purchased a 4G plan set your Cellular Data Options for Voice & Data to LTE.