topic First Nation Status in Get Support

First Nation Status

Kurt123 — Sun, 06 Nov 2022 18:47:56 GMT

I was told I can use my status card to remove taxes but I am unsure how to put it in the system. Any ideas?

Re: First Nation Status

Fuyu — Sun, 06 Nov 2022 18:56:22 GMT

Hello Kurt,

special situations like yours need to be handled by a customer support person - you can reach them by going through the "robot" and, when you are asked about your issue, you select "other" and then write a message into the message field that will become available. Someone will then get back to you via private messaging (you need to have private messages enabled in the swetting and log on here to get support staff messages and be able to reply). Here is the link to the "robot":

https://www.publicmobile.ca/en/on/send-us

HTH

Fuyu

Re: First Nation Status

Fuyu — Sun, 06 Nov 2022 18:57:08 GMT

... not "swetting" but "settings"... 🙂

Re: First Nation Status

hTideGnow — Sun, 06 Nov 2022 19:01:24 GMT

Hi @Kurt123 you need to open ticket with CS agent and arrange

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: First Nation Status

computergeek541 — Sun, 06 Nov 2022 22:18:22 GMT

@Kurt123 wrote:
I was told I can use my status card to remove taxes but I am unsure how to put it in the system. Any ideas?

Please do not spend time to unnecessarily contact a Public Mobiile customer agent. Public Mobile does not have in place a system to stop charging the taxes. You will need to pay for the taxes to Public Mobile and then ask for an official Public Mobile receipt. You will need to submit those receipts to the apprpropriate governement agency to be refunded.

Re: First Nation Status

darlicious — Mon, 07 Nov 2022 08:41:37 GMT

@computergeek541

Good to know....thanks.

@Kurt123

If you plan to pay for your services via credit card then the easiest way to go about this and get an invoice indicating the taxes paid would be to manually top up before renewal. When doing so you will be presented a one time only option of downloading your invoice/receipt. It will include all of the relevant info needed to claim back the taxes paid. It will look similar to this...

It will include your name, address, phone number and account #.

Alternatively you could purchase public mobile vouchers either at a retailer located on First Nations Land or a retailer that has the ability to process a tax exempt purchase ( you could ask at larger retailers like London Drugs, RCSS (customer service counter) or Shell for example.)

Here is info on pm vouchers and other alternative methods of payment...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594