topic Re: Data plan in Get Support

Data plan

ChelseyLee88 — Sun, 06 Nov 2022 04:22:41 GMT

How do I get the right plan? Thought I had bought the 15Gb here it’s the 5GB for 40$. And I’m at 75 percent already here I thought I had lots of data

Re: Data plan

softech — Sun, 06 Nov 2022 04:27:33 GMT

@ChelseyLee88 it is possible you are just reading some old, cached data. PM site has serious issue with cache now

To assure you are reading the correct info, please use Incognito mode to login to My Account again. It should show you the correct plan you have as well as the correct usage

Re: Data plan

Community_QA — Sun, 06 Nov 2022 04:27:40 GMT

try to use a different browser or Incognito browser.

Re: Data plan

toppy — Sun, 06 Nov 2022 04:56:19 GMT

@ChelseyLee88 You may clear the cookie and cache for the web browser. then try to log in again. or restart your phone again then check your usage. I hope it can help.

Re: Data plan

gpixel — Sun, 06 Nov 2022 05:36:18 GMT

@ChelseyLee88

hi one needs to press the refresh button. the website does not automatically update even though it says "updated a sec ago". there is also another refresh button for addons