topic Re: Plan not working in Get Support

Plan not working

Rc85 — Tue, 04 Jan 2022 19:49:42 GMT

Hello I just bought a plan "appel illimités dans la province" and everytime i try to make a call it says its a long distance and i dont have the option, also i cant receive calls..

Re: Plan not working

Rc85 — Fri, 27 Oct 2017 20:36:14 GMT

Forgot to mention that my old plan was expired and i choose this as a new one

Re: Plan not working

Taekgun — Fri, 27 Oct 2017 20:45:09 GMT

@Rc85

Just to confirm you're in your home province when trying to make this call? Have you rebooted your phone since selecting this new plan?

If both these checked out, it sounds like you hit a bit of a snag with the self-serve portal. You'll need the help of a moderator to get your account sorted out.

Send a private message to @Moderator_Team, include your following info:
- account number
- phone number
- a brief description of what has happened

…and they will be able to look into it for you.
Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Plan not working

StrongRad — Fri, 27 Oct 2017 20:50:38 GMT

Sometimes this will happen for me as well.

When making what should be a long distance call in any other method (having to dial 1+ the number) it's recognized as you making an LD call, but if your plan is province-wide you can ignore that message. It's the carrier's way of putting you on notice that if you don't have a plan that covers LD (or in your case renders this as a local-type call) that you'd be responsible for the charges.

Re: Plan not working

Rc85 — Fri, 27 Oct 2017 21:01:26 GMT

I cant complete the call and i cant receive any calls either and i cant private msg moderator as suggested because it says its been removed from users list...plz help

Re: Plan not working

StrongRad — Fri, 27 Oct 2017 21:06:18 GMT

Have you applied the correct APN settings to your phone?

Also how long has it been since you registered your sim card?

Put @CS_Agent in your posts to tag the mods and someone from their crew will undoubtedly help you out.

Re: Plan not working

Rc85 — Fri, 27 Oct 2017 21:08:51 GMT

I have been using the same sim for about 6 months...never changed the apn settings

Re: Plan not working

Taekgun — Fri, 27 Oct 2017 21:08:53 GMT

APN settings have nothing to do with your ability to make a call, those will only affect MMS and data.

Click this link: @CS_Agent, send them a private message as outlined above.

Re: Plan not working

Rc85 — Fri, 27 Oct 2017 21:11:45 GMT

ive reset my phone a few times

Re: Plan not working

ShawnC13 — Fri, 27 Oct 2017 21:33:30 GMT

@Rc85, if you changed your plan after your old one had expired only a MOD can make those changes.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452