topic Missing minutes in Get Support

Missing minutes

Ronny86 — Sun, 06 Nov 2022 06:19:25 GMT

my usage says 17 minutes used but my account status stated all minutes used, what’s happening

Re: Missing minutes

Dunkman — Sat, 05 Nov 2022 23:54:49 GMT

@Ronny86

Your usage on your phone may not match the 30 days Public mobile billing cycle.

The website has been finicky recently. Maybe try to login with a different web browser, clear cache or incognito mode.

Re: Missing minutes

dust2dust — Sat, 05 Nov 2022 23:58:44 GMT

Click on the little spinner refresh icons lower down or use private mode to see if information updates.

Re: Missing minutes

Nezgar — Sun, 06 Nov 2022 00:30:34 GMT

@Ronny86 wrote:
my usage says 17 minutes used but my account status stated all minutes used, what’s happening

Log back into the "My Account" portal, click the little cicrular arrow icon in the bottom right corner of the "Plan Usage" section, and see if it refreshes to show a more up-to-date value:

Re: Missing minutes

Community_QA — Sun, 06 Nov 2022 04:35:41 GMT

Will PM ever going to fix this? Incognito mode, refresh button all good ways to solve, but why not to fix the problem?