topic Re: How long does it take the 1GB add on working in Get Support

How long does it take the 1GB add on working

Gabster — Tue, 04 Jan 2022 19:49:40 GMT

I added 1GB data add on to my account as I ran over the 12GB. I assumed it would only take about 15 minutes to propogate through the system. So...

1) How long do I wait for it to work

2) If it does not whom do I email.

Thanks.

Re: How long does it take the 1GB add on working

NDesai — Fri, 27 Oct 2017 19:07:39 GMT

@Gabster It should work instantly after the purchase. Log into your self-serve account and see if that add-on is actually added under "My add-ons" on the overview page. Or see if that $30 is sitting as Available Balance.

Re: How long does it take the 1GB add on working

Gabster — Fri, 27 Oct 2017 20:01:20 GMT

It was deducted and added as you suggest. It is working and took about an hour. Good information for the next time. I hope I don't go over.

Thank you for your response.

Re: How long does it take the 1GB add on working

Austin — Sat, 28 Oct 2017 01:39:18 GMT

I have sufficient fund to transfer 200MB data on my plan but am unable to add the same.

I have tried a number of times but to no avail. Please guide me through this process.

Thanks