topic Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error in Get Support

Unable to Complete Activation - 2 Working Verified Credit Cards given error

JUNA1D5HAH — Sat, 05 Nov 2022 18:57:44 GMT

Please help @CS_Agent

Trying to complete Activation.

System not accepting 2 different Credit cards.

Thank You

Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error

dabr — Sat, 05 Nov 2022 19:03:45 GMT

@JUNA1D5HAH You're using incognito/private mode? Could be some leftover glitches in the system from the recent outage.

You can submit a ticket via chatbot and ask customer support for assistance, or send private message if unable to submit the ticket.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error

JUNA1D5HAH — Sat, 05 Nov 2022 19:07:10 GMT

I sent a PM to CS_Agent

Thanks @dabr

Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error

Meow — Sat, 05 Nov 2022 19:24:55 GMT

Check first if your card has been charged!

Try using different browser. Try Incognito mode. Clear browser’s cache.

Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error

JUNA1D5HAH — Sat, 05 Nov 2022 19:33:58 GMT

there are 2 pending charges of $0

not sure what that means.

Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error

JUNA1D5HAH — Sat, 05 Nov 2022 19:35:26 GMT

so there are 2 pending charges on CC#1 for $0

there are also 2 pending charges on CC#2 for $0

I tried both of my CCs twice each

Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error

Meow — Sat, 05 Nov 2022 19:38:45 GMT

@JUNA1D5HAH wrote:
there are 2 pending charges of $0
not sure what that means.

Interesting... Pending as of today? It looks like your that charge PM tried to do did not go through as you said.

If I were you, I would try again after 2-3 hours with different browser. If it does not work very first time, contact agent to avoid any fraud CC lock.

Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error

JUNA1D5HAH — Sat, 05 Nov 2022 19:42:35 GMT

I already sent a PM to CS_Agent

I will wait and see what they say

Thanks @Meow

Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error

Meow — Sat, 05 Nov 2022 19:54:56 GMT

If you could be so kind to let us know what is the outcome (and reason CC not working) so we better understand what is going on and appropriately provide advise to other customers with similar issues.

Re: Unable to Complete Activation - 2 Working Verified Credit Cards given error

dabr — Sat, 05 Nov 2022 20:09:05 GMT

@JUNA1D5HAH I think you were able to successfully add the cards, but there might be a hold for the charge (so $0.00 for now) until the account is successfully activated? Anyway, hopefully, customer support will void any double charges (if that is the case) once they take a look at your account/card issue.