topic Re: How do I create and submit a ticket in Get Support

How do I create and submit a ticket

LauraJudith — Sat, 05 Nov 2022 20:14:23 GMT

My monthly 300 international talk minutes add on that I am paying for just stopped working. When I go to my account it shows the add on and says I have used 0% of my 300 minutes. Help!!!

Re: How do I create and submit a ticket

dust2dust — Sat, 05 Nov 2022 18:19:28 GMT

Click the little spinner refresh icons lower down or use private mode to see if it updates. Maybe you used it all.

Re: How do I create and submit a ticket

LauraJudith — Sat, 05 Nov 2022 18:22:58 GMT

It says that I have all 300 minutes to use.

Re: How do I create and submit a ticket

hTideGnow — Sat, 05 Nov 2022 18:25:04 GMT

Hi @LauraJudith where you trying to call?

and clear cache , restart browser and try login again My Account

Re: How do I create and submit a ticket

LauraJudith — Sat, 05 Nov 2022 18:28:33 GMT

Hi! I am trying to call the US. It has been working for well over a year and then just stopped working. I haven't made any calls to the US for at least two months now because I keep getting a message saying I have used my minutes all up. I think possibly an old add on bundle has confused the situation?

Re: How do I create and submit a ticket

Metal1967 — Sat, 05 Nov 2022 18:36:04 GMT

@LauraJudith That’s the problem.. you need US MINUTE addon.. not international

Re: How do I create and submit a ticket

hairbag1 — Sat, 05 Nov 2022 18:39:53 GMT

@LauraJudith...

here's a list of countries you can call using the 300 International calling add-on...

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

If you want, you can get 1000 minutes of US calling from Canada for $15 in the add-on section.

Re: How do I create and submit a ticket

LauraJudith — Sat, 05 Nov 2022 18:41:20 GMT

Thank you!!!!!

Re: How do I create and submit a ticket

Meow — Sat, 05 Nov 2022 18:44:25 GMT

You need USA minutes OR 2021 Holiday add-on to call USA

Not

Re: How do I create and submit a ticket

dust2dust — Sat, 05 Nov 2022 19:57:06 GMT

If you've been here a while then you probably had one or more of the holiday freebies that included calling the US.

Re: How do I create and submit a ticket

lockedoutagain — Sat, 12 Nov 2022 11:31:15 GMT

I have been trying to navigate through this same situation, international minutes includes US, simply costs you more to use. I too have bundles that show up on the account page not acknowledged through 611. However, I have found they do kick in randomly the more you try different numbers you are calling. Hopefully PM will promo a bundle by the end of the year and it will compensate... Good luck be patient, it is a glitch...