topic Re: Error code 837 in Get Support

Error code 837

Rande1 — Sat, 05 Nov 2022 17:46:32 GMT

I have been trying to activate SIM card for new phone and after completing all four steps I continuously get error code 837 after hitting "activate SIM card"

I was told yesterday the system was down but same thing today?

Re: Error code 837

Meow — Sat, 05 Nov 2022 17:50:08 GMT

System works today; you can log in to My Account and My rewards.

Did you use phone or computer to activate SIM? I personally would always use computer...

Can you log in at all? Did you manage to create at least an account?

Re: Error code 837

hTideGnow — Sat, 05 Nov 2022 17:52:05 GMT

hi @Rande1 check credit card and make sure there is no charge from PM yet

Then use Incognito mode or another browser to try again. If you request porting, use your old carrier's account number instead

Re: Error code 837

hairbag1 — Sat, 05 Nov 2022 17:52:19 GMT

If you did not get past the payment section:

Wait an hour (since SIM locks for that long)
clear your browser's cache and cookies or try a different browser
open a tab in incognito mode
then try the activation again

Re: Error code 837

dust2dust — Sat, 05 Nov 2022 17:53:16 GMT

Has money been spent? Did you attempt to transfer a number in? Did you use account # or IMEI?

Adding - if you did try to transfer then be sure to leave the old sim in a phone to confirm the transfer. And the old service needs to be active.

Re: Error code 837

Rande1 — Sat, 05 Nov 2022 17:57:43 GMT

I am able to enter all 4 steps successfully using BELL account number of old phone it's just when I hit the final "activate SIM card" I get error code 837