topic Re: Activation Issue from Koodo in Get Support

Activation Issue from Koodo

JMeyer — Sat, 05 Nov 2022 16:48:28 GMT

I ported two numbers from Koodo. First one went flawless. Second one will not connect to Public Mobile Network. I did reply Yes to the port authorization from Koodo. Help

Re: Activation Issue from Koodo

hTideGnow — Sat, 05 Nov 2022 16:50:54 GMT

Hi @JMeyer if it does not even connect, it is sim setup problem

put that sim into another phone and check if it works

Still not work, then open ticket with CS agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Issue from Koodo

Meow — Sat, 05 Nov 2022 16:52:30 GMT

Were both accounts (second set) active at the time of porting?

Can you still log in to failed Koodo account?

Since both companies are under the same umbrella you can ask agent for asssitance.

- Send a private message to the CSA - agent by clicking Here

Re: Activation Issue from Koodo

JMeyer — Sat, 05 Nov 2022 17:00:16 GMT

Both accounts were active. Both lines where on same Koodo account. Can still login to Koodo for 90 days. Sent a private message. I guess I have to wait.

Re: Activation Issue from Koodo

JMeyer — Sat, 05 Nov 2022 17:08:32 GMT

Working now after send PM thanks.

Re: Activation Issue from Koodo

Metal1967 — Sat, 05 Nov 2022 17:16:06 GMT

@JMeyer good things come to those who wait.. you’ll like PM

Re: Activation Issue from Koodo

Mustafar — Sat, 05 Nov 2022 19:55:02 GMT

How is Koodo?