topic Re: Service in Get Support

Service

Sugapoon — Sat, 05 Nov 2022 14:20:11 GMT

I had no service for 3 days I reset my phone put on airplane mode I try everything and still get no service was only able to use my wifi but data wouldn't work at all. Can I have a credit back for my 3 days with no service please

Re: Service

HALIMACS — Sat, 05 Nov 2022 12:23:14 GMT

@Sugapoon

Are you brand new here, or did you recently go through a renewal.

Try your PM SIM in another device to see if it works. Try another working SIM from someone else's device in yours to see if yours works.

Check your payment card to see if perhaps a recent renewal payment did not get taken. If not, make a manual payment through the self-serve site or via calling *611

Please make sure that your device is unlocked.

If it is still locked to your previous provider, then you will have to contact them so they can unlock it for you.

Check your phone's compatibility with the Public Mobile network.

Click here↗ and scroll down to "To find out if your cellular phone is compatible with the network"

If you are still experiencing issues, try the following tips:

Toggle Off/On airplane mode.
Restart your device.
Manually select our network on your device network settings.
Test your SIM card on a different device.

Re: Service

Arpad — Sat, 05 Nov 2022 12:40:06 GMT

same i got no service

Re: Service

softech — Sat, 05 Nov 2022 13:11:10 GMT

@Arpad wrote:
same i got no service

@Arpad , are you @Sugapoon ? or different customers just have the same issue?

@Arpad / @Sugapoon

Give us more details

1. is voice call working? incoming and outgoing? or just data have problem?

2. what plan do you have? How much data comes with your plan?

Please logon to My Account using incognito mode . On the overview page, check if it shows any data add-ons there. if there is none, it would mean you have used up all your data

Re: Service

benfatto — Sat, 05 Nov 2022 13:45:39 GMT

@Sugapoon Credit for a 3 day outage is very unlikely. You can contact the CSAs and try though.

You can send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Click on the small envelope next to your avatar at the top right of your screen to check for replies.

Re: Service

Yummy — Sat, 05 Nov 2022 15:18:36 GMT

PM is not providing credit for no service.

Is your account active?

Do you have any signal reaching your phone?

When did you signed up with PM? Are you new customer?

Re: Service

BKNS27 — Sat, 05 Nov 2022 16:04:11 GMT

@Sugapoon

Did you port your old number over or picked a new number?

Did you check to see if there is an outage in your area?

https://istheservicedowncanada.com/status/telus/map

Re: Service

computergeek541 — Sun, 06 Nov 2022 05:34:18 GMT

@BKNS27 wrote:
@Sugapoon
Did you port your old number over or picked a new number?
Did you check to see if there is an outage in your area?
https://istheservicedowncanada.com/status/telus/map

Data not working wouldn"t be related to number porting.