topic Re: When is Public Mobile 3G retiring 3G service? in Get Support

When is Public Mobile 3G retiring 3G service?

clasha — Sat, 05 Nov 2022 13:21:48 GMT

Hi, I was wondering when 3G is retiring and then what happens if I am on a 3G plan? I thought I read somewhere Telus is starting to retire 3G December 2022 and I believe that is who backs PM service. Since that date is close by I was wondering when PM is retiring it? Thanks

Re: When is Public Mobile 3G retiring 3G service?

softech — Sat, 05 Nov 2022 13:23:26 GMT

@clasha In Canada, we are expected to see the end of 3G by the end of 2025. Carrier will start turning it off a bit earlier. Before PM can retire 3G, they will have to turn on VoLTE, hope they will do it very soon.

Re: When is Public Mobile 3G retiring 3G service?

benfatto — Sat, 05 Nov 2022 13:31:34 GMT

@clasha Closing the 3G network will not affect your plan because that's only a name PM uses to designate a slower speed version of LTE. The closure of 3G networks will only mean all phones switching to VoLTE for phone calls. Currently PM phones calls use the the 3G network.

Re: When is Public Mobile 3G retiring 3G service?

will13am — Sat, 05 Nov 2022 14:09:01 GMT

@clasha , I think the one thing you might want to be mindful of is when the 3G network in Canada is shut down at the end of 2025 is that your phone will need to be VoLTE compliant in order to make phone calls.

Re: When is Public Mobile 3G retiring 3G service?

Yummy — Sat, 05 Nov 2022 15:10:10 GMT

@will13am wrote:
@clasha , I think the one thing you might want to be mindful of is when the 3G network in Canada is shut down at the end of 2025 is that your phone will need to be VoLTE compliant in order to make phone calls.

Will that require new SIM?

I read Samsung S7 is VoLTE compatible but I do not see option to turn it on. It looks like carrier (PM) has to start supporting it in order to see that option. Am I correct?

Re: When is Public Mobile 3G retiring 3G service?

gpixel — Sat, 05 Nov 2022 15:32:50 GMT

@Yummy

no, one doesn't need a new SIM

yes, the carrier needs to support it to see that option

Re: When is Public Mobile 3G retiring 3G service?

CountyDownIeUk — Sat, 05 Nov 2022 17:14:59 GMT

Volte compatible Apple iPhone

14 Pro Max
14 Pro
14
14 Plus
13 Pro Max
13 Pro
13
13 Mini
12 Pro Max
12 Pro
12
12 Mini
SE (3rd generation)

SE (2nd generation)
SE (1st generation)
11 Pro Max
11 Pro
11
8 Plus
8
7 Plus
7
XS Max
XS
XR
X
6S Plus
6S

Samsung Galaxy

A03s
A11
A12
A21
A51
A71

A13 5G
A32
A52
A53
Z Flip 5G
Z Flip 4
Z Fold 4
Z Flip 3 5G
Z Fold 3 5G
S22
S22 Ultra
S22+
S21 5G
S21 FE 5G
S21 Ultra 5G
S21+ 5G
S20 5G
S20 FE 5G
S20+ 5G
S20 Ultra 5G

S10
S10e
S10+
Note 10
Note 10+
Note 20 Ultra 5G

Samsung devices require a software update to enable VoLTE roaming.

If you don't have the latest operating system on your device, you may need to update your software to get VoLTE roaming to work
See Updating your Android OS to learn how to check for updates

Velvet

Motorola

Moto Edge (2022)
Moto G 5G
Moto G Pure

ZTE

Blade A3 Plus
Cymbal 2

Re: When is Public Mobile 3G retiring 3G service?

hTideGnow — Sat, 05 Nov 2022 17:23:06 GMT

Hi @CountyDownIeUk is that true when VoLTE is available here, all phones that can VoLTE will work? there will no more a shortlist of "approved" phones, right?

Re: When is Public Mobile 3G retiring 3G service?

CountyDownIeUk — Sun, 06 Nov 2022 01:02:22 GMT

Don't know... this was from Sasktel site.

Perhaps other phone users should google their make and model to verify. I was reading this and thought to verify if ours are ok....and they where. I guess another check is settings, cellular, and do you see an LTE option to check. The reason I checked.....soon there will be some good second hand phones available from folks renewing their contracts during the Christmas season. 🌲

Re: When is Public Mobile 3G retiring 3G service?

jor123 — Tue, 15 Nov 2022 23:25:03 GMT

The old September volte rumor didn't ring true in the end but we can continue to hope...lol