topic Re: Website Down? in Get Support

Website Down?

Demonslayer84p — Sat, 05 Nov 2022 14:14:21 GMT

Hi I was wondering if anyone has a ETA when website will be back up? I need to register new sim card and make payment on my expired plan

Re: Website Down?

hTideGnow — Fri, 04 Nov 2022 16:02:47 GMT

HI @Demonslayer84p yes it is

it was down almost the whole day yesterday. Work again late at night (but I didnt check)

then down again now

Re: Website Down?

marilynhans — Fri, 04 Nov 2022 21:47:07 GMT

My account is supposed to always be set to be on “automatic payment” but sometimes that feature has been “cancelled/changed” and I have needed to get into my account to change it back to “automatic “. Once I had to pay a penalty to public mobile of $100 - just to get my phone plan reinstalled!
To avoid this happening again I go in and check my account to ensure that I am still on “automatic payment”. My payment is due Monday. And now the website is down. (What to do??)

Have you had any luck yet getting into your account?

Re: Website Down?

Dunkman — Sat, 05 Nov 2022 14:15:28 GMT

@Demonslayer84p

FYI. The system is back online since late yesterday.

Re: Website Down?

Demonslayer84p — Sun, 06 Nov 2022 01:25:21 GMT

Got on to website late last night. Attempted to do a sim card swap. Had trouble using my phone, would not save new sim card. Had success using laptop. Now all good plan renewed and able to call and text.