https://productioncommunity.publicmobile.ca/t5/Get-Support/Speed-remains-at-3g/m-p/899628#M614700 <P>My data speed remains capped at 3g(1mb/second) despite being on the 4g plan for 6 days now. Does something different need to happen?</P> Sat, 05 Nov 2022 09:27:23 GMT kmvmacdonald 2022-11-05T09:27:23Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Speed-remains-at-3g/m-p/899628#M614700 <P>My data speed remains capped at 3g(1mb/second) despite being on the 4g plan for 6 days now. Does something different need to happen?</P> Sat, 05 Nov 2022 09:27:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Speed-remains-at-3g/m-p/899628#M614700 kmvmacdonald 2022-11-05T09:27:23Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Speed-remains-at-3g/m-p/899640#M614710 <P>That's not right,&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/145206">@kmvmacdonald</a>&nbsp;</P><P>&nbsp;</P><P>When you log into self-serve, does it confirm your plan type?&nbsp; &nbsp;If so, try rebooting your device and then go into your network connections to see if perhaps you may have 3G enabled as opposed to LTE/4G.&nbsp; &nbsp;Try resetting your network connections to see if your device picks up the LTE setting.</P> Sat, 05 Nov 2022 11:43:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Speed-remains-at-3g/m-p/899640#M614710 HALIMACS 2022-11-05T11:43:39Z