topic Re: Cannot text or call in Get Support

Cannot text or call

ZM2 — Sat, 05 Nov 2022 02:00:59 GMT

Hello, I am unable to text or call. Username ZM2. Account is in good standing.

Tks

Re: Cannot text or call

will13am — Sat, 05 Nov 2022 02:07:21 GMT

@ZM2 , is your phone connecting to the network? Is the problem only for incoming calls or text only or both ways? If it is incoming only, did you perform a number transfer that might not have completed successfully.

Re: Cannot text or call

amanjw94 — Sat, 05 Nov 2022 02:28:41 GMT

Try raising a ticket regarding this. The customer support agent will fix the problem.

Re: Cannot text or call

BKNS27 — Sat, 05 Nov 2022 03:10:24 GMT

@ZM2

There might be an outage in your area.

Check map to be sure:

https://istheservicedowncanada.com/status/telus/map

Re: Cannot text or call

cellphoneuser1 — Sat, 05 Nov 2022 09:14:11 GMT

@ZM2 wrote:
Hello, I am unable to text or call. Username ZM2. Account is in good standing.

Tks

Did you try reoboting your phone?

Re: Cannot text or call

mixim10 — Mon, 09 Oct 2023 12:10:18 GMT

Are you a new user?

If you are a new user porting from another provider you may have to call the Number Port team .

It is Telus -- If the porting was not done properly, could be that your OLD provider has NOT passed the number to PM network yet. Prior to changing your SIM you would have had to answer YES to a text message sent from your current provider to verify that you would be porting your number to PM

Re: Cannot text or call

ZM2 — Sun, 06 Nov 2022 19:10:23 GMT

The problem is both ways, and no it was not a number transfer. My account had been suspended and then re-activated, seems to have been problems since then.

Re: Cannot text or call

mixim10 — Sun, 06 Nov 2022 19:14:30 GMT

I would still call the customer support line otherwise text a CS_agent.

Re: Cannot text or call

hTideGnow — Sun, 06 Nov 2022 19:16:42 GMT

@mixim10 there is no number to call CS agent

@ZM2 open ticket with CS at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot text or call

ZM2 — Mon, 07 Nov 2022 02:03:57 GMT

tks everyone, i have sent in a ticket.