topic Re: password and email in Get Support

password and email

hemjhaveri — Sat, 05 Nov 2022 03:15:15 GMT

My password and username is still now working after reset and it showed service error how can I activate my plan ?

softech — Sat, 05 Nov 2022 03:54:33 GMT

@hemjhaveri so, you are still unable to login?

Try using Incognito mode to login with the latest password you reset and see if it works

If not, you might want to ask PM Support to reset it for you. But again, using Incognito mode to login

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

cellphoneuser1 — Sat, 05 Nov 2022 09:10:24 GMT

@hemjhaveri wrote:
My password and username is still now working after reset and it showed service error how can I activate my plan ?

The site has been showing error messages the last couple of days. Did it say system error? Keep trying until it works.