topic Re: Forgot My Account email address in Get Support

Forgot My Account email address

dinhhoaa1967 — Sat, 05 Nov 2022 02:18:03 GMT

My plan is suspended. I forgot my account email address so I couldn't make a payment. Please help!!

Re: Forgot My Account email address

softech — Sat, 05 Nov 2022 00:38:16 GMT

@dinhhoaa1967 if you know the 4 digits PIN, you can use *611 and make a payment there

For My Account, you can start with using Reset Password option there, put all emails you have and see which one get the reset password email in the end

if still unable to reset password that way, open ticket with PM Support and they will sort this out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Forgot My Account email address

BKNS27 — Sat, 05 Nov 2022 03:26:05 GMT

@dinhhoaa1967

When you active your SIM, did you register the same email address on this Community?

If you did, click on your avatar on the top right then My Settings. It will show your email.

Re: Forgot My Account email address

dinhhoaa1967 — Sun, 06 Nov 2022 00:37:48 GMT

I actually don't remember because I activated the sim card a few years ago. I also set up pre-authorized payment so I never check My Account. I don't remember my 4 digits pin as well :((