topic Re: 4G capped at 3Mbps? in Get Support

4G capped at 3Mbps?

silversurfer — Sat, 05 Nov 2022 14:18:57 GMT

I upgraded to the 4G plan recently. I was hoping it would be much faster but it feels identical to the 3G speeds in all browsing, video, music etc..

Multiple speed tests show it is being capped at 3Mbps download limit. According to this https://productioncommunity.publicmobile.ca/t5/Get-Support/4G-Speed/m-p/487457/highlight/true#M315905 , the 3G plan should be capped but at 3Mbps but 4G should be higher..

This is honestly very disappointing. Just throwing my phone on a 4G network but limiting the speed to the same as 3G feels like false advertising. I think Telus/Rogers etc. will typically give you at least 10mbps ballpark speeds on

Has anyone else noticed this? Is this a bug on public mobiles end or really just their intention? Does public mobile provide any level of guarantees or SLAs for minimum speeds on the 4G network?

Re: 4G capped at 3Mbps?

computergeek541 — Sat, 05 Nov 2022 02:27:40 GMT

@silversurfer wrote:
I upgraded to the 4G plan recently. I was hoping it would be much faster but it feels identical to the 3G speeds in all browsing, video, music etc..

Multiple speed tests show it is being capped at 3Mbps download limit. According to this https://productioncommunity.publicmobile.ca/t5/Get-Support/4G-Speed/m-p/487457/highlight/true#M315905 , the 3G plan should be capped but at 3Mbps but 4G should be higher..

This is honestly very disappointing. Just throwing my phone on a 4G network but limiting the speed to the same as 3G feels like false advertising. I think Telus/Rogers etc. will typically give you at least 10mbps ballpark speeds on
4g
Has anyone else noticed this? Is this a bug on public mobiles end or really just their intention? Does public mobile provide any level of guarantees or SLAs for minimum speeds on the 4G network?

Please wait 48 hours. There is a delay before the speed changes. This is mentioned in the help articles.

Re: 4G capped at 3Mbps?

dust2dust — Sat, 05 Nov 2022 02:28:01 GMT

It's said to take a couple days from changing to get the higher speed.

Re: 4G capped at 3Mbps?

softech — Sat, 05 Nov 2022 02:28:46 GMT

@silversurfer how "recently" was it? it takes 48 hours for PM to make the speed change. Has it been 48 hours yet?

If so, check your Preferred network and make sure LTE or 4G is selected

You can also try your phone in different area

or put your PM sim card in another phone to test

If it has been over 48 hours, you tried all those and the speed is still capped at 3Mbps, open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: 4G capped at 3Mbps?

silversurfer — Sat, 05 Nov 2022 04:41:06 GMT

Thanks, I did not see this info about a delay listed anywhere when changing my plan. It has only been ~24 hours since the new plan so I hope the new speed kicks in soon.

As a small point of feedback to the pubmob team, it really would be nice if it was instant. I changed the plan days in advance of the billing cycle ending, (although the new billing cycle itself started only 24 hours ago). Big motivation to do it was pecifically because I'm stuck in a hospital with slow internet for a few days, so every slow day hurts 😉

Anyways, I will report back after another day or two, thanks all for letting me know.