topic Re: Network issues in Get Support

Network issues

Morinola — Sat, 05 Nov 2022 02:14:21 GMT

Hello

ever since I started using public mobile people have been complaining that they can’t reach me. my line is disconnected I really need help with it.

thank you

Re: Network issues

JK8 — Sat, 05 Nov 2022 01:23:18 GMT

@Morinola

Did you port a number from another carrier? If yes, did you leave old SIM card in to confirm the port. Have you tried rebooting, resetting network settings, reinstalling SIM card? Do any services work at all?

Re: Network issues

hTideGnow — Sat, 05 Nov 2022 01:30:48 GMT

HI@Morinola

did you ever receive inbound calls? If not, you ported your number?

It looks like your porting was not completed and you might have already cancelled your old account with the old carrier

Give us more information

Re: Network issues

BKNS27 — Sat, 05 Nov 2022 03:19:36 GMT

@Morinola

You could try manually switching to 3G on your network to see if that helps…worth a try.