topic Re: Problem's due to the website being down. in Get Support

Problem's due to the website being down.

masterx31 — Sat, 05 Nov 2022 00:13:21 GMT

My account went into suspension mode only because I was unable to make payment due to site being down. I wanted to change plans but was not able to due to the suspension. I should not have to pay twice to be on the plan I want considering the website was not working. If this can't be fixed then I can no longer be a customer. I wanted the 4G 15GB 40/month plan.

Re: Problem's due to the website being down.

hTideGnow — Sat, 05 Nov 2022 00:17:30 GMT

HI @masterx31 you should be able to change plan while on suspended mode.

Please try to clear cache, restart browser, then login to My Account

or try to use Private mode/Incognito Mode to login to My Account

Re: Problem's due to the website being down.

masterx31 — Sat, 05 Nov 2022 00:23:44 GMT

I tried to log out then back in to no avail. Message said I have to make payment before I change plans. So I did just find out when I try to change plans I have to make another payment.