https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-821/m-p/899484#M614589 <P>Trying to port out from Lucky Mobile (Pixel 4A 5G) with E-Sim, getting error 821. Tried 2 different browsers. please advise!</P> Sat, 05 Nov 2022 14:19:37 GMT akula89 2022-11-05T14:19:37Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-821/m-p/899484#M614589 <P>Trying to port out from Lucky Mobile (Pixel 4A 5G) with E-Sim, getting error 821. Tried 2 different browsers. please advise!</P> Sat, 05 Nov 2022 14:19:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-821/m-p/899484#M614589 akula89 2022-11-05T14:19:37Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-821/m-p/899488#M614591 <P>Has any money been spent?</P><P>Adding -</P><P><A href="https://productioncommunity.publicmobile.ca/t5/Get-Support/Activation-Troubleshooting-Other-Error-code-821/m-p/892173/highlight/true#M608775" target="_blank">https://productioncommunity.publicmobile.ca/t5/Get-Support/Activation-Troubleshooting-Other-Error-code-821/m-p/892173/highlight/true#M608775</A></P> Sat, 05 Nov 2022 00:00:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-821/m-p/899488#M614591 dust2dust 2022-11-05T00:00:04Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-821/m-p/899500#M614602 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/261729">@akula89</a>&nbsp; &nbsp;Error 821 could caused by incorrect porting information provided.&nbsp; did you put in IMEI number instead of account number of your old provider?</P><P>&nbsp;</P><P>First, make sure PM has not charged you yet</P><P>Once confirmed, you can try to activate again, but please provide the account number of your old provider instead.&nbsp; See how it goes</P> Sat, 05 Nov 2022 00:26:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-821/m-p/899500#M614602 softech 2022-11-05T00:26:59Z