topic Billing in Get Support

Billing

alexieyuro — Fri, 04 Nov 2022 19:50:54 GMT

Hi my husband's phone needs to be reactivated his cell 7786749263 that i need to pay for but system is down. What do i need to do in the meantime? Help

Re: Billing

dabr — Fri, 04 Nov 2022 19:56:11 GMT

@alexieyuro Are you able to purchase a voucher from SDM, London Drugs, 7/11 or Shell and add the funds by dialing 611 on his phone? There's also recharge.com who will email the voucher PIN for a fee.

PM has posted that accounts won't suspend while the system glitch is in the process of being fixed. Here's the link to that post from J_PM: https://productioncommunity.publicmobile.ca/t5/Get-Support/CSagent-Payment-and-system-error/m-p/898688#M614035

Re: Billing

Meow — Fri, 04 Nov 2022 19:58:29 GMT

Please remove phone number from public forum.

If you have credit card registered with PM you can call 611 or 1-855-478-2542 and try to pay your bill that way.

Other option is to buy voucher and again call above numbers and pay.

Account should be reactivated automatically as you pay your bill. If not you should contact agent to reactivate it.

Re: Billing

softech — Fri, 04 Nov 2022 19:56:47 GMT

@alexieyuro it is best to wait till My Account is up and running agian

or if you have the 4 digits PIN, you can use *611 to pay there

But if you don't have the PIN and you need to activate urgently, you can get a voucher from SDM/711/Shell/London Drug and load the voucher via *611 (that does not require PIN)