topic Re: Call forwarding while roaming in Get Support

Call forwarding while roaming

DennyCrane — Fri, 04 Nov 2022 19:03:39 GMT

I am going to the US tomorrow and if the website issues aren't resolved by the time I leave, I won't be able to purchase a roaming add on. I can manage with alternate data and free incoming texts, but I'm looking for a solution for phone calls.

If i setup call forwarding to my Fongo number before I leave, will I be able to cancel call forwarding while I'm in the US (once the system comes up and i can activate roaming)? Or can you only setup and cancel forwarding from within Canada?

As a last resort i could just leave it, but I find Fongo call quality atrocious, so I don't want to rely on it for my whole trip if i don't have to.

Re: Call forwarding while roaming

dust2dust — Fri, 04 Nov 2022 19:07:46 GMT

You need to know your 4 digit account pin to use 611 to then be able to use that to buy roaming add-ons.

Re: Call forwarding while roaming

DennyCrane — Fri, 04 Nov 2022 19:12:27 GMT

Thank you! I do know the pin, so I'll go that route. Much appreciated.

Still curious about how forwarding works in the US, for future reference.

Re: Call forwarding while roaming

dabr — Fri, 04 Nov 2022 19:14:08 GMT

@DennyCrane You can see if customer support can assist you (for the roaming purchase) in anyway by sending a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call forwarding while roaming

dust2dust — Fri, 04 Nov 2022 19:15:54 GMT

If you do forwarding and take the sim with you then forwarding breaks when the sim sees a US tower. (you know what I mean when I say see and that it's in a phone and on 🙂 )

Re: Call forwarding while roaming

DennyCrane — Fri, 04 Nov 2022 19:23:03 GMT

Oh right, I think i recall seeing something about this in the forums before. Seems so odd to me that they've set it up that way. Good to know that's not an option then.

Re: Call forwarding while roaming

ZuckMark — Fri, 04 Nov 2022 19:38:33 GMT

NO! It won't work!

Re: Call forwarding while roaming

darlicious — Fri, 04 Nov 2022 19:56:12 GMT

@DennyCrane

Call forward to textnow instead of fongo it has better call quality and you can also send text messages it just has more ads. Lol...or my other option!🫢🤭😉

Re: Call forwarding while roaming

DennyCrane — Fri, 04 Nov 2022 20:09:42 GMT

Cool thanks, I'll check it out. I've used Fongo for years (as needed when travelling), and it doesn't seem to matter how good the internet connection is, the voice quality is horrible. I'll definitely give Text Now a try, as I have heard lots of good things about it.

For clarity, when you say text services, you mean with the Text Now number, right? As far as I know there's no ability to forward text messages to Text Now.

Re: Call forwarding while roaming

darlicious — Fri, 04 Nov 2022 20:16:00 GMT

@DennyCrane

Yes using the textnow texting....you can also forward texts using mightytext but it requires you leave your Sim card at home in a working phone so that won't work for you if your intent is to bring your pm Sim card with you. If you want to call forward your pm number to a textnow phone number and forward texts and just use your data Sim card while traveling you would basically have all of your services just outgoing calling and texting would have your textnow phone# attached.

Re: Call forwarding while roaming

DennyCrane — Fri, 04 Nov 2022 20:46:57 GMT

I need/want the continuity of my own phone number for incoming as well as outgoing calls/texts. I have business contacts to keep in touch with, and texting them from another number doesn't really work for me.

Re: Call forwarding while roaming

darlicious — Fri, 04 Nov 2022 20:36:17 GMT

@DennyCrane

Then you know what to do....have a safe trip and if you have time report back your quality of US Roaming services.

You can call forward your pm number and keep the Sim card on airplane mode for a day hopefully all the time needed for pm to fix things....and see how long it takes for call forwarding to default back to voicemail email once airplane mode is toggled off?

We are speculating that connecting to the 4G LTE network wouldn't cause it but the T-Mobile 2G network will and the 3G network if you happen to pick up a signal from a tower not yet decommissioned?

Re: Call forwarding while roaming

DennyCrane — Sun, 06 Nov 2022 06:14:26 GMT

Bad news, no 3G or 2G service in Palm Springs area, which means no phone calls 😔 When I was here in June it worked fine, but 5 months later it's a no go.

Re: Call forwarding while roaming

dust2dust — Sun, 06 Nov 2022 06:18:54 GMT

Well, you're connected to T-Mobile. So can you text? Use data? (if you bought those add-ons) Can your phone use 2G? It should drop down to 2G when calling. Can you manually set the phone to 2G?

Re: Call forwarding while roaming

DennyCrane — Sun, 06 Nov 2022 06:31:43 GMT

I bought the $15 text/calling bundle, and test texting works. Data i have a second e sim though Ubigi which I have a $60 annual plan on that gives me 2GB US data per month.

I needed my phone for calling as well, but I guess that's not an option. I've signed up for a local TextNow number and have changed my PM voicemail to direct them to call me at the TextNow number. Not ideal, but it'll have to do. As for 2G, in that list all I see if LTE towers. I first had it on auto and no calls could be made. I changed it to manual search and all that came up was LTE signals.

Re: Call forwarding while roaming

dust2dust — Sun, 06 Nov 2022 06:37:41 GMT

The phone should have a way to manually set the the kind of connection. In my phone it's called Network mode. You're looking at what my phone calls Network operators. If you can set your phone to 2G then come back to this screen and scan then you might see different indicators.

Re: Call forwarding while roaming

DennyCrane — Sun, 06 Nov 2022 06:45:27 GMT

Do you mean this? No 2g option. And 3g doesn't connect to anything.

Re: Call forwarding while roaming

dust2dust — Sun, 06 Nov 2022 06:46:59 GMT

That would appear to be what I'm meaning. What's the exact make and model of that phone?

Re: Call forwarding while roaming

DennyCrane — Sun, 06 Nov 2022 06:48:13 GMT

Google Pixel 5a

Re: Call forwarding while roaming

DennyCrane — Sun, 06 Nov 2022 06:54:40 GMT

After changing it to 3g preferred and then manually selecting network, this is what comes up after it searches for a minute.