topic Re: Need assistance please in Get Support

Need assistance please

banana29 — Fri, 04 Nov 2022 18:33:36 GMT

I purchased a cell phone October 18/22 and my money was withdrawn. As of Nov 4/22 I still don't have my cell in hand. How do I contact them asking for assistance? Thanks in advance.

Re: Need assistance please

BKNS27 — Fri, 04 Nov 2022 18:38:47 GMT

@banana29

Only the CS_Agent can follow up with your order. Have your order number ready so they can look it up but it is up to Canada Post or a courier timeline.

A CS_Agent can be contacted by putting in a ticket through SIMon Chatbot (bottle of page) or private message (envelope icon above) them on this page.

Re: Need assistance please

dabr — Fri, 04 Nov 2022 18:47:47 GMT

@banana29 Did you receive an email confirming the order? There might be a link there to track the delivery.

Otherwise you can submit a ticket via chatbot to customer support here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

There have also been issues with the ticketing system since yesterday, so you might need to send a private message to CS_Agent instead here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need assistance please

banana29 — Fri, 04 Nov 2022 19:06:05 GMT

I followed your advice and contacted them as you suggested. Thanks so much.

Re: Need assistance please

banana29 — Fri, 04 Nov 2022 19:07:07 GMT

Yes I did receive an email confirming my order. I did contact them the ways you suggested. Thanks for your help.

Re: Need assistance please

Meow — Fri, 04 Nov 2022 19:39:22 GMT

I guess the only answer you will get 'we are processing your order' or 'your order is in the mail'. Just be a patient a little bit more as even SIM travel 2-4 weeks from PM.

If you have tracking number that would help.