topic Re: 611 not accepting my PIN in Get Support

611 not accepting my PIN

Castle57leroy — Fri, 04 Nov 2022 16:05:28 GMT

611 is not accepting my PIN

Customer Service is non existent. 611 is not accpting my pin. This page is impossible to use.

Re: 611 not accepting my PIN

HALIMACS — Fri, 04 Nov 2022 16:07:46 GMT

Indeed, the self serve systems outage is extremely frustrating, inconvenient, and unacceptable.

if you are without service, the best you can do is wait till the services are back up and running to arrange and make payment.

Then, @Castle57leroy , make your concerns, known to public mobile by tapping the envelope icon on the upper, right, and direct any concerns to CS_agent

Re: 611 not accepting my PIN

Meow — Fri, 04 Nov 2022 16:10:43 GMT

Try calling 1-855-478-2542. It worked for me every time I called.

Re: 611 not accepting my PIN

BKNS27 — Fri, 04 Nov 2022 16:11:49 GMT

@Castle57leroy

The best thing to do is wait until the website is back running then go into your account and change to a PIN that you remember so there is no future issues.

Re: 611 not accepting my PIN

darlicious — Fri, 04 Nov 2022 16:12:49 GMT

@Castle57leroy

Your 4 digit account pin# or your 12 digit pin # from a pm voucher?

Re: 611 not accepting my PIN

marc_mib — Fri, 04 Nov 2022 18:55:20 GMT

I also have problems! I can't make a ticket because I don't know the 4 digit pin or the Account number or the Last payment made on the account. Public mobile should have backups on another grid for emergencies

they should help fix the 4 digit pin instead of this community bull that does not work good.

All my info is on the login of the account that is down!!!!

Re: 611 not accepting my PIN

marc_mib — Fri, 04 Nov 2022 18:56:19 GMT

....I also have problems! I can't make a ticket because I don't know the 4 digit pin or the Account number or the Last payment made on the account. Public mobile should have backups on another grid for emergencies

they should help fix the 4 digit pin instead of this community bull that does not work good.

All my info is on the login of the account that is down!!!!