topic Re: Credit card in Get Support

Credit card

Echo04 — Fri, 04 Nov 2022 15:25:03 GMT

I have pre-loaded Visa card from MoGo.

Public Mobile doesn’t recognize it, so SIM card sent to me is essentially useless.

Why doesn't Public Mobile recognize a Visa card.

Re: Credit card

Meow — Fri, 04 Nov 2022 15:28:28 GMT

Your PM SIM is not useless.

Contact agent to open your PM account and activate SIM and agent will do that AND put your account into suspension mode. Then you have to buy voucher and add funds that way. Agent might be even able to add your credit card to your account and you can pay calling 1-855-478-2542. People reported this way works...

- Send a private message to the CSA - agent by clicking Here

Re: Credit card

darlicious — Fri, 04 Nov 2022 15:51:10 GMT

@Echo04

Who issues MoGo cards? What postal code are you entering?

Re: Credit card

hTideGnow — Fri, 04 Nov 2022 15:56:38 GMT

HI @Echo04 I do not know much about MoGo, but is that considered as a card issued by Canadian or US institutions?

and it is a Visa debit? does it has a postal code tied to it?

Re: Credit card

Echo04 — Fri, 04 Nov 2022 16:04:48 GMT

Here is a link to MoGo https://www.mogo.ca

Re: Credit card

Echo04 — Fri, 04 Nov 2022 16:06:22 GMT

Here is a link to MoGo https://www.mogo.ca

my BC Interior postal code

Re: Credit card

Echo04 — Fri, 04 Nov 2022 16:07:29 GMT

Yes,along with my full address

Re: Credit card

darlicious — Fri, 04 Nov 2022 16:09:00 GMT

@Echo04

You can apply for a koho card that does work. I would imagine one of the reasons it's not accepted is its not covered by the CDIC.

Re: Credit card

hTideGnow — Fri, 04 Nov 2022 16:21:31 GMT

HI @Echo04 PM Self Serve system is now down. It was down yesterday and that affected activation portal as well

Maybe wait till tomorrow or Sunday and try again. Or you can message PM CS agent and ask them why it wasn't working

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Credit card

Echo04 — Fri, 04 Nov 2022 16:13:10 GMT

The reason I picked MoGo because there is absolutely no fees for using or not using the card.

Re: Credit card

Echo04 — Fri, 04 Nov 2022 16:13:53 GMT

Thank you I will do just that.

Re: Credit card

Echo04 — Fri, 04 Nov 2022 16:15:10 GMT

Sorry for delay getting back to you, thank you for your assistance.

Re: Credit card

darlicious — Fri, 04 Nov 2022 16:19:31 GMT

@Echo04

Koho too....you get 0.5% cash back. There's only a fee to use a non-affiliated bank machine.

Re: Credit card

darlicious — Fri, 04 Nov 2022 16:26:30 GMT

@Echo04

The activation portal is confirmed to be working if you want to try again. Clear your browser and use secret/incognito mode and maybe pm will take a liking to your card a second time around?

Re: Credit card

dust2dust — Fri, 04 Nov 2022 16:31:40 GMT

Koho is also not CDIC insured. Both of them are via Peoples Trust.

Does the Mogo card work in other online places?

The postal code used for Mogo is the one you entered here?

Re: Credit card

hTideGnow — Fri, 04 Nov 2022 16:33:29 GMT

HI @dust2dust

is Peoples Trust Canadian or US? or is it overseas?

Re: Credit card

dust2dust — Fri, 04 Nov 2022 16:34:51 GMT

@hTideGnow- Koho works perfectly fine here. Peoples Trust seems to back a lot of these alternative Visa/Mastercard cards.

Re: Credit card

Echo04 — Fri, 04 Nov 2022 16:54:19 GMT

So far the Public Mobile is the only one that doesn’t accept this Visa card.

I only have 1 postal code.