topic Re: Wrong email address in Get Support

Wrong email address

craftylady — Fri, 04 Nov 2022 14:58:12 GMT

Hello everyone, hoping you can help. In a rush to create a public mobile account I messed up my email. So trying to log in they ask to verify it is me and I didn't get an email. Finally duh I realized I had typed it in wrong. So I am unable to even submit a ticket to change my email address. Anyway we can actually talk to a human person to sort this out??? Also any ideas how to resolve? Thank you in advance.

Much gratitude

Diana

Re: Wrong email address

hairbag1 — Fri, 04 Nov 2022 15:00:45 GMT

You'll need help from CSA to change your email...but ...PM website in unavailable at the moment. Check back in the community Forum for updates.

When it's back up you can send a message to CSA using the chatbot Simon at bottom of this page.

Re: Wrong email address

Meow — Fri, 04 Nov 2022 15:03:05 GMT

Do not even try to log in to PM web site as log in is currently not working.

If you are sure you provided and registered with wrong email contact agent to update it. You still will NOT be able to log in so you have to be patient until PM resolves site issues.

- Send a private message to the CSA - agent by clicking Here

Re: Wrong email address

hTideGnow — Fri, 04 Nov 2022 15:03:49 GMT

@craftylady only PM support can help you to change email used for My Account.

Message them and ask them to change for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong email address

darlicious — Fri, 04 Nov 2022 15:07:02 GMT

@craftylady

Were you not given the option to recieve the 2FA verification code via SMS text message?

Re: Wrong email address

craftylady — Fri, 04 Nov 2022 20:40:24 GMT

Hi thank you for your response. Greatly appreciated. no I wasn't given that option. Today I tried #611 from the phone and they are telling me the account is deactivated??? I know I was late on a payment though I couldn't verify it was actually me because I messed up my email on registration. And so the loop continues.

Re: Wrong email address

softech — Fri, 04 Nov 2022 20:41:50 GMT

@craftylady You will have to open ticket with PM to sort out the login name. My Account is now up, so hopefully you can get this sorted out quickly and able to login and reactivate

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Wrong email address

craftylady — Fri, 04 Nov 2022 21:00:27 GMT

Thank you everyone who responded, such a blessing. I have followed through with the suggestion of sending a PM with the link someone gave me. Thank you. I did attempt the chatbox with simon to know avail as I could not successfully create a ticket. Lets see how this unfolds.....