topic Re: Creating an acocunt in Get Support

Creating an acocunt

umarmemon — Tue, 04 Jan 2022 19:49:33 GMT

I'm trying to create an account for public mobile but I've lost my phone.. When I try creating an account it sends a text to my phone . How do I get pass this ?

Re: Creating an acocunt

Luddite — Wed, 06 Jul 2016 15:11:54 GMT

I'm sure it can be done provided you know your PM phone number. However, if your PM sim is in the phone you will be activating service on your lost phone.

Why not just wait until you have your new phone?

Re: Creating an acocunt

umarmemon — Wed, 06 Jul 2016 15:14:58 GMT

I've lost my phone and my sim , I need to start back up as soon as possible . is there a way I can create a self serve account

Re: Creating an acocunt

Luddite — Wed, 06 Jul 2016 15:18:13 GMT

Sorry to hear that. If you already activated that sim card, can you log into the account that you created then?

Re: Creating an acocunt

umarmemon — Wed, 06 Jul 2016 15:24:24 GMT

How do I log in if I've forgotten my username and pass

Re: Creating an acocunt

Luddite — Wed, 06 Jul 2016 15:33:39 GMT

OK then here's what I suggest:

a) immediately order a new sim card starting here Get Started; you can use any email address

b) get your new phone then activate the new sim card

c) if you remember your PM phone number a moderator may be able to find you account and get access back @Mary_M @Kalla_A

If c) is successful, go into your account and suspend servivce under the tab "Lost/Stolen Phone". When the new sim arrives log into your account again and activate the new sim under "Change SIM Card".

Do you need some ideas on a new phone? If so, what was your old make and model? What is your price range?

Let us know how things are going.

Re: Creating an acocunt

Kalla_A — Wed, 06 Jul 2016 15:47:57 GMT

Hello @umarmemon,

I am sorry to hear that you have lost your phone!

I can see that your account is fully active, and that your self-serve has also been created in the past. As @Luddite suggested, it would be best for you to order a new SIM card. Once you receive your new SIM card, you will need to log into your self-serve and swap SIMs. If you are unable to do so, contact us and we will take care of it.

Futhermore, I will reset your access to your self-serve, and send you the new credentials by private message. I have also put your account in "Lost/Stolen" phone.

Good luck 🙂

Kalla

Re: Creating an acocunt

Luddite — Wed, 06 Jul 2016 15:50:16 GMT

That's great @Kalla_A

Good luck @umarmemon