topic Alternate way to update payment info while system is down in Get Support

Alternate way to update payment info while system is down

jboileau — Fri, 04 Nov 2022 14:43:28 GMT

I need to update my payment info before the next payment which is due in just a few days. If the system is down, I could lose my account I guess if the payment can't go through.

How can I update my payment info while the system is down?

Re: Alternate way to update payment info while system is down

hairbag1 — Fri, 04 Nov 2022 14:44:45 GMT

No can do while website is upset. Check back with Community forum throughout the day for updates.

Re: Alternate way to update payment info while system is down

BKNS27 — Fri, 04 Nov 2022 14:47:36 GMT

@jboileau

Purchase vouchers and 611 to enter the voucher number from these locations:

Or pay with your CC on file through 611 but you must know your security PIN.

Re: Alternate way to update payment info while system is down

darlicious — Fri, 04 Nov 2022 14:50:23 GMT

@jboileau

The only other way to update card details is thru customer support who are overwhelmed I'm sure at this point.....payments can be easily made via 611 with a pm voucher. This post has info on alternative forms of payment.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: Alternate way to update payment info while system is down

Meow — Fri, 04 Nov 2022 14:59:34 GMT

If you have CC registered with PM try paying through 611. You can get voucher and again using 611 try to add it.

Re: Alternate way to update payment info while system is down

darlicious — Fri, 04 Nov 2022 17:58:37 GMT

This is an interesting choice to be pinned? For anyone who has not used a public mobile voucher for payment or would like to other methods to pay for your services I suggest you read the following post:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: Alternate way to update payment info while system is down

ottawa — Fri, 04 Nov 2022 20:10:25 GMT

I don't think you'll lose your account if payment doesn't go through, just your phone will stop working. A subtle difference, but your account should only be closed if you're already unpaid for 90 days.

Re: Alternate way to update payment info while system is down

jboileau — Fri, 04 Nov 2022 21:10:09 GMT

Thanks all, I was finally able to login.