topic Re: Can’t login in Get Support

Can’t login

Blastafart — Fri, 04 Nov 2022 14:04:21 GMT

It will not let me log in to make a payment please help

Re: Can’t login

softech — Fri, 04 Nov 2022 14:05:48 GMT

Yes, My Account was down yesterday and it is down again

if you have your 4 digits PIN code handy, you can pay and reactivate by *611 if you have a credit card setup on the system

But if you don't have the code or no card is setup on the system, you will either wait till My Account is up again or you can buy a voucher and load the voucher via *611. If you are going to voucher way, please buy it from SDM/711/Shell/London Drug as their vouchers can be used immediately.

Re: Can’t login

Blastafart — Fri, 04 Nov 2022 14:06:24 GMT

@CS_Agent

Re: Can’t login

Blastafart — Fri, 04 Nov 2022 14:07:27 GMT

Ok so those receipts work then? That’s good to know thanks

Re: Can’t login

softech — Fri, 04 Nov 2022 14:10:21 GMT

@Blastafart what receipt? you meant voucher?

voucher will still work by loading via *611. But where to buy is critical, vouchers from some stores need 24 hours to be usable. But vouchers from SDM/711/Shell/London Drug can be used immediately

Re: Can’t login

toppy — Fri, 04 Nov 2022 14:17:27 GMT

@Blastafart Sometime the Voucher need to wait 48 hrs to active,, It happened for me before. It keep said that my voucher is not voided.

Re: Can’t login

softech — Fri, 04 Nov 2022 14:22:50 GMT

@toppy do you remember where you got the voucher that took 48 hours?

Re: Can’t login

toppy — Fri, 04 Nov 2022 14:26:30 GMT

@softech It is Pioneer gas station in Newmarket, ON about year and half ago