topic Replacement needed in Get Support

Replacement needed

umarmemon — Tue, 04 Jan 2022 19:49:30 GMT

Hi , I lost my phone and SIM card .. Need to get the SIM card back . Where can I order one

Re: Replacement needed

JaK — Wed, 06 Jul 2016 02:42:11 GMT

You can order a new sim card on this site, there is an Order a SIM Card button under the Getting started tab. The sim cards are free of charge and would normall be mailed out free via Canada Post, but with the impending postal strike they are being sent out by courier, with the courier charges being rebated, please see this thread for details: http://productioncommunity.publicmobile.ca/t5/Announcements/Canada-Post-Strike/m-p/57464

Re: Replacement needed

JaK — Wed, 06 Jul 2016 02:44:40 GMT

Also, as an alternative, some people on this community keep spares that they are willing to part with, if you post the general area you are in someone may respond with one for you to come pick up.

Re: Replacement needed

Luddite — Wed, 06 Jul 2016 03:08:43 GMT

In your self serve account you can suspend service under the Lost/Stolen Phone. This prevents anyone from using it. When the new sim arrives log back in and activate it under New Sim.

Good luck.