topic Re: Still can't login in Get Support

Still can't login

adsnstufff — Fri, 04 Nov 2022 12:51:05 GMT

I am still having issues getting into my account. Error message below. I have cleared my browser data and cache. help !

Re: Still can't login

kb_mv — Fri, 04 Nov 2022 12:59:21 GMT

@adsnstufff wrote:
I am still having issues getting into my account. Error message below. I have cleared my browser data and cache. help !

@adsnstufff There isn't much you can do, it appears that it is down for some reason. What do you need to do? You can contact a customer service rep for help:

1. At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

Re: Still can't login

softech — Fri, 04 Nov 2022 13:07:14 GMT

@J_PM

is the site down again? seem like we all got the same error 😞

Re: Still can't login

adsnstufff — Fri, 04 Nov 2022 13:10:23 GMT

ok thanks. I will wait it out. I wanted to check if my plan switched worked, i have time until my next renewal

Re: Still can't login

adsnstufff — Fri, 04 Nov 2022 13:10:37 GMT

Seems like it

Re: Still can't login

EdN — Fri, 04 Nov 2022 13:20:12 GMT

Same here, chatbot says account updates unavailable

Re: Still can't login

Meow — Fri, 04 Nov 2022 13:28:41 GMT

Correct, service is not restored. Very bad for PM image 😭

Re: Still can't login

dgleba — Fri, 04 Nov 2022 14:33:49 GMT

I can't login. This cell service no longer works for me. Slow. no help. can't load web pages.