topic Re: Reset Voicemail in Get Support

Reset Voicemail

tolson — Fri, 04 Nov 2022 04:18:13 GMT

Hi,

I changed a SIM card because I travelled and since coming back, everything else except my voicemail is working. I am registering as getting voicemails but when I go to listen it says I am blocked. I have turned my phone on and off, switched data on and off but I haven't had success in getting this resolved. Any ideas or things that have worked for any of you?

Re: Reset Voicemail

softech — Fri, 04 Nov 2022 04:19:55 GMT

@tolson wrote:
Hi,

I changed a SIM card because I travelled and since coming back, everything else except my voicemail is working. I am registering as getting voicemails but when I go to listen it says I am blocked. I have turned my phone on and off, switched data on and off but I haven't had success in getting this resolved. Any ideas or things that have worked for any of you?

@tolson can you access the voicemail from landline?

If you can, check your phone Voicemail shortcut key/speed dial to see if the number preset there is correct. (Let us know the type of phone you have and we can walk you through how to check that)

Re: Reset Voicemail

darlicious — Fri, 04 Nov 2022 04:25:58 GMT

@tolson

Try resetting your voicemail pin #. You can access it on your profile page in your account.

Re: Reset Voicemail

tolson — Fri, 04 Nov 2022 04:27:39 GMT

I haven't been able to access from a landline but I will try to adjust the shortcut. Thank you!

Re: Reset Voicemail

tolson — Fri, 04 Nov 2022 04:27:57 GMT

Sounds great! I will try that. Thank you

Re: Reset Voicemail

softech — Fri, 04 Nov 2022 04:29:30 GMT

@tolson try to manually call from your phone to any voicemail access number here (start with those in your province and closer to you)

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

if you found one works, try to program it to the voicemail speed dial

Re: Reset Voicemail

tolson — Fri, 04 Nov 2022 04:34:54 GMT

This did work to access my voicemail and reset my password. I then went on and tried my voicemail from the icon on my phone and still am getting the call failed when I access it from my direct voicemail button but I will try again, it might just take some time to reset.

Re: Reset Voicemail

darlicious — Fri, 04 Nov 2022 04:39:20 GMT

@tolson

Do you have an iPhone? If so try these instructions from @NDesai on resetting your voicemail access #

Check Current Voicemail Retrieval Number

Click the Phone icon.
Choose Keypad.
Input *#5005*86#.
Press Call to show the status.

Program New Voicemail Retrieval Number

Click the Phone icon.
Choose Keypad.
Input *5005*86*123#. <-- I replaced '123#' with 1+my phone number including area code
Press Call to program the number.