topic Re: @CSagent Payment and system error in Get Support

@CSagent Payment and system error

Laundryprincess — Fri, 04 Nov 2022 01:27:55 GMT

I need to update my payment method. I cannot login to my account due to system error. Is there another way to update my payment information?

@csagent

Re: @CSagent Payment and system error

JK8 — Fri, 04 Nov 2022 01:29:50 GMT

@Laundryprincess

If you cannot wait contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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Re: @CSagent Payment and system error

darlicious — Fri, 04 Nov 2022 01:44:51 GMT

@Laundryprincess

Has your card on file already expired or been canceled? When is your renewal?

Re: @CSagent Payment and system error

J_PM — Fri, 04 Nov 2022 02:10:59 GMT

@Laundryprincess

Apologies for the inconvenience.

We’re continuing to work on a solution to this issue, and are going to do everything we can to keep our customers connected. During this time, all customers unable to process payment for November 3, will receive an extended pay period until November 4.

- Thank you

Re: @CSagent Payment and system error

jsulzenbacher — Fri, 04 Nov 2022 02:19:51 GMT

My payment was meant to come out today. I had to purchase vouchers so I could return calls. Is my credit card going to be charged now?

Re: @CSagent Payment and system error

Laundryprincess — Fri, 04 Nov 2022 14:05:09 GMT

It's blocked due top fraud.

Re: @CSagent Payment and system error

hTideGnow — Fri, 04 Nov 2022 14:08:51 GMT

HI@Laundryprincess is your account and service already suspended? or you still have time?

if you have time before renewal, just wait

if not, open ticket with CS agent by message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CSagent Payment and system error

Laundryprincess — Fri, 04 Nov 2022 14:19:28 GMT

I submitted a ticket. waiting for reply. Thanks!

Re: @CSagent Payment and system error

darlicious — Fri, 04 Nov 2022 14:23:55 GMT

@Laundryprincess

Do you still have service? What message do you get when you call 611?

Re: @CSagent Payment and system error

darlicious — Fri, 04 Nov 2022 14:28:18 GMT

@jsulzenbacher

If you are already paid or you have an account balance your payment card won't be charged. The payment system will always debit from the available funds first hopefully the payment extension won't roll a full renewal thru the system like it did with the massive autopay failure on April 1st of this year.

Re: @CSagent Payment and system error

Laundryprincess — Fri, 04 Nov 2022 14:55:04 GMT

No service. I get the regular menu when calling 611 - however, there is no option to update my pay.