topic Re: Cannot get into account in Get Support

Cannot get into account

bikergal57 — Fri, 04 Nov 2022 01:54:05 GMT

I also need to update payment and get a system error when I log in - how can I make a payment to get my account reactivated as I have no cell service.

Re: Cannot get into account

JK8 — Fri, 04 Nov 2022 01:56:09 GMT

@bikergal57

If you cannot wait for self service to come back up contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Cannot get into account

softech — Fri, 04 Nov 2022 01:59:45 GMT

@bikergal57

you need to update your payment card on the system?

At this point, you can only open ticket with PM support and hope they can help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Or you can buy a voucher from SDM/7-11/Shell/London Drug (buy from them as their vouchers can be used immediately, vouchers from other places might have a 24 hours wait time), then load the voucher using *611

You can also buy the voucher from recharge.com with a small service fees

Re: Cannot get into account

BKNS27 — Fri, 04 Nov 2022 02:50:57 GMT

@bikergal57

Since the site is down, you can purchase a voucher and dial 611 and enter the voucher number.